Buying a new spa or hot tub: FAQs

What are the key things to consider before buying a hot tub or swim spa?

Before diving into the world of hot tubs, it’s crucial to consider a few factors:

• Purpose: Determine your primary use for the hot tub. Is it for relaxation, fitness, medical reasons, or social gatherings? This will influence the features and size you’ll need.
• Features: Consider the desired seating capacity, jet styles and quantity, entertainment systems, and the control panel manufacturer.
• Water Treatment: Ensure you understand the water treatment regime required to maintain safe and hygienic water conditions. Any company that doesn’t offer this advice should be avoided.
• Power Supply: Check the electrical requirements of the hot tub. Some may require a simple plug-in, while others need to be hardwired by a qualified electrician.
• Site Survey: A reputable company will insist on a site survey to confirm your home’s suitability for the chosen product.
• Warranty and After-sales Service: Review the warranty terms and conditions, including coverage, duration, and call-out procedures.
• Manufacturer and Origin: Verify the manufacturer’s reputation and the product’s origin. Don’t assume a company name reflects the product’s country of manufacture.
• Delivery and Installation: Get clear and written confirmation on delivery timelines and installation arrangements.

How can I ensure I’m buying from a reputable hot tub supplier?

Choosing a trustworthy supplier is vital for a positive hot tub experience. Here’s how to find one:

• Visit a Showroom: If possible, visit the company’s showroom to see the products in person and get a feel for their operation.
• Request a Soak Test: Ask for a “soak test” to experience the hot tub firsthand before making a purchase.
• Check Customer Reviews: Look for genuine customer feedback on the internet and consider speaking to existing customers for their insights. However, be wary of suspicious review sites with only positive comments.
• Get Everything in Writing: Obtain clear written information about the product, warranty, delivery, and installation.

What types of hot tubs are available?

There’s a wide range of hot tubs to choose from, each with its own characteristics:

• Self-Contained (Hardshell/Portable): These are the most popular type, typically made of acrylic and offering various seating capacities and features.
• Timber (Wood-Fired): These provide a traditional, rustic feel and often use wood fuel as a heat source. They may require more maintenance and typically use water for a single session.
• Stainless Steel: These are a newer addition, known for their durability, sleek aesthetics, and customization options.
• Inflatable: These are portable and affordable options, typically made of vinyl and inflated for use.
• Soft Tubs: Similar to inflatable hot tubs but with a foam core for added rigidity.
• Liner: These are constructed with modular wall sections and a vinyl liner to create a watertight pool.
• In-ground Spas: These are permanently installed and often part of a larger pool complex. They offer customization but require professional installation.
• Swim Spa/Fitness Spa/Exercise Pool: These are larger units designed for swimming and aquatic exercise, often featuring a counter-current system.

What should I know about hot tub maintenance and upkeep?

Maintaining your hot tub is essential for safe and enjoyable use:

• Water Quality: Regularly test and balance the water chemistry using appropriate chemicals and sanitation methods. Your dealer can advise on maintaining hygienic water conditions.
• Filtration System: Keep the filters clean and replace them as recommended by the manufacturer.
• Cover: Use a well-fitting, insulated cover when the hot tub is not in use to prevent heat loss, debris contamination, and evaporation.
• Cleaning: Regularly clean the shell and surfaces of the hot tub to prevent the build-up of dirt and bacteria.

Are there any special considerations for electrical installation?

Yes, it’s crucial to address the electrical requirements:

• Type of Connection: Determine whether the hot tub needs a simple plug-in or a hardwired connection to the mains electricity supply.
• Qualified Electrician: Always engage a qualified and registered electrician to carry out any electrical work related to the hot tub installation.
• Local Codes and Regulations: Ensure the installation complies with all relevant local electrical codes and building regulations.

What about warranties?

Understanding your warranty is crucial before committing to a purchase:

• Obtain a Written Copy: Always request a printed or digital copy of the warranty for review.
• Coverage and Duration: Carefully check what the warranty covers, its duration, and any exclusions or limitations.
• Call-out Procedures: Clarify the procedures for reporting faults and arranging service calls.
• Additional Costs: Inquire about potential expenses, such as replacement parts or labour, that might not be covered by the warranty.

Do I need planning permission to install a hot tub?

Planning permission is not typically required for hot tub installations, but there are exceptions:

• Conservation Areas: If your property is in a designated conservation area, planning permission may be needed.
• Integrated Structures: If the hot tub is part of a larger garden structure, such as a gazebo or decking, planning permission may be required.
• Local Regulations: Check with your local planning authority to confirm the specific requirements in your area.